Solution Consultant
Remote
Full Time
Mid Level
Ludi has an exciting opportunity for an individual who is passionate about solving complex and critical customer issues while being part of a growing company. As part of the role, you will be working with the Ludi Go-To-Market team to understand the needs of Ludi's customers, develop strategies to navigate winning sales cycles, provide compelling value-based stories through demos, support enterprise Proof of Concepts, and ultimately help in closing new business deals.
You will be involved in designing, validating, and presenting Ludi's multiple solutions based on customers' operational and technical needs. To succeed in this role, you must become a business and technical SME of Ludi's platform and connect them to emergent customer problems through our value-add. You will also need to formulate formal advisements to internal "customers" and leaders, including Sales Management, Marketing, Product & Technology, and Customer Success.
To excel in this role, you should be detail-oriented, possess excellent prioritization skills, salesmanship, a great work ethic, be a strong team player, be able to "think on your feet," and have executive-level communication skills. Reporting directly to the CCO, this position will be based in the US with travel expectations of 20% of the time. This position can be fully remote.
Responsibilities:
● Investigate, discover, and assess client pain points, & map customer business and technical requirements to Ludi’s value drivers.
● Act as a consultative resource for pre-sale engagements and post-sale handoffs with Customer Relationship Executives and other staff according to the Ludi Customer Journey.
● Coordinate the analysis, execution, and timely delivery of Customer RFPs and RFIs.
● Develop, configure, and deliver deeply compelling executive-level presentations and demos to customers and prospects, clearly communicating the value and differentiation of the Ludi platform.
● Efficiently and promptly provide input on Statements of Work, adding any relevant content related to requirements discovered, solutions designed, assumptions made, and any other information that would aid in the handoff of the project to Professional Services.
● Partner with the Sales Enablement team to proactively identify sales training and process improvement opportunities and deliver sales coaching and fast feedback to Customer Relationship Executives.
● Partner with the Sales Operations team to champion the Ludi sales process and identify gaps and/or inefficiencies that may be affecting it problem-solving.
● Actively identify process gaps and inefficiencies within the Sales team, propose solutions, and execute those using project management best practices.
● Act as a key source of market feedback, and function in a consultative manner for key company strategic initiatives, product management, and thought leadership development.
● Diligently and proactively contribute to Ludi’s knowledge base including drafting knowledge base articles, updating sales tools, and providing consultative support to other Enablement projects.
Job Skills and Requirements:
● 1-3+ years of SaaS experience, preferably in solution consulting and/or sales engineering.
● Experience managing cross-functional projects.
● Self-motivated with a strong affinity for collaboration, problem-solving, driving action, and strong project management ownership.
● Demonstrated ability to juggle competing priorities.
● Demonstrated business acumen and dynamics of large enterprise healthcare organizations.
● Demonstrated technical acumen, including but not limited to common interfaces and integrations used in the healthcare industry (e.g. HL7, SFTP, ETL, SSO, APIs) and applying principles of BRDs and FRDs.
● This role is expected to travel 20% of the time.
You will be involved in designing, validating, and presenting Ludi's multiple solutions based on customers' operational and technical needs. To succeed in this role, you must become a business and technical SME of Ludi's platform and connect them to emergent customer problems through our value-add. You will also need to formulate formal advisements to internal "customers" and leaders, including Sales Management, Marketing, Product & Technology, and Customer Success.
To excel in this role, you should be detail-oriented, possess excellent prioritization skills, salesmanship, a great work ethic, be a strong team player, be able to "think on your feet," and have executive-level communication skills. Reporting directly to the CCO, this position will be based in the US with travel expectations of 20% of the time. This position can be fully remote.
Responsibilities:
● Investigate, discover, and assess client pain points, & map customer business and technical requirements to Ludi’s value drivers.
● Act as a consultative resource for pre-sale engagements and post-sale handoffs with Customer Relationship Executives and other staff according to the Ludi Customer Journey.
● Coordinate the analysis, execution, and timely delivery of Customer RFPs and RFIs.
● Develop, configure, and deliver deeply compelling executive-level presentations and demos to customers and prospects, clearly communicating the value and differentiation of the Ludi platform.
● Efficiently and promptly provide input on Statements of Work, adding any relevant content related to requirements discovered, solutions designed, assumptions made, and any other information that would aid in the handoff of the project to Professional Services.
● Partner with the Sales Enablement team to proactively identify sales training and process improvement opportunities and deliver sales coaching and fast feedback to Customer Relationship Executives.
● Partner with the Sales Operations team to champion the Ludi sales process and identify gaps and/or inefficiencies that may be affecting it problem-solving.
● Actively identify process gaps and inefficiencies within the Sales team, propose solutions, and execute those using project management best practices.
● Act as a key source of market feedback, and function in a consultative manner for key company strategic initiatives, product management, and thought leadership development.
● Diligently and proactively contribute to Ludi’s knowledge base including drafting knowledge base articles, updating sales tools, and providing consultative support to other Enablement projects.
Job Skills and Requirements:
● 1-3+ years of SaaS experience, preferably in solution consulting and/or sales engineering.
● Experience managing cross-functional projects.
● Self-motivated with a strong affinity for collaboration, problem-solving, driving action, and strong project management ownership.
● Demonstrated ability to juggle competing priorities.
● Demonstrated business acumen and dynamics of large enterprise healthcare organizations.
● Demonstrated technical acumen, including but not limited to common interfaces and integrations used in the healthcare industry (e.g. HL7, SFTP, ETL, SSO, APIs) and applying principles of BRDs and FRDs.
● This role is expected to travel 20% of the time.
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